Job Title: Senior Director of Luxury Intelligence
Job Overview
We are in search of a strategic and innovative leader to assume the role of Senior Director of Luxury Intelligence. This vital position is responsible for steering the formulation and execution of customer and revenue intelligence strategies that cater specifically to our prestigious luxury brand portfolio. The ideal candidate will possess an extensive comprehension of luxury market trends, customer preferences, and competitive positioning, along with superior analytical capabilities and a genuine passion for luxury hospitality.
Key Responsibilities
- Formulate and execute a holistic luxury intelligence strategy that aligns with organizational goals.
- Infuse intelligence into brand strategies and operational frameworks to elevate our luxury offerings.
- Spearhead market research endeavors to uncover trends, consumer preferences, and competitive insights.
- Keep a pulse on market dynamics and pinpoint avenues for innovation in the luxury hospitality domain.
- Work in tandem with the Vice President of Luxury Strategy to facilitate strategic planning and recommend performance metrics.
- Transform customer feedback into actionable insights, enhancing product, service, and overall guest experience.
- Serve as a catalyst for change, effectively communicating with senior leadership and offering strategic recommendations.
- Establish and monitor key performance indicators (KPIs) to evaluate the success of luxury initiatives.
- Oversee sophisticated measurement frameworks and advanced customer behavior analyses to guide marketing, communication, sales, and brand strategies.
- Manage projects and priorities to ensure timely and accurate outcomes.
- Lead the discipline team, promoting a vision for product and service delivery and nurturing a culture of teamwork and accountability.
- Conduct human resource activities, including recruitment, performance evaluations, and fostering a positive workplace environment.
Required Skills
- Exceptional analytical skills capable of translating data into impactful insights.
- Outstanding communication and presentation abilities, with the skill to influence stakeholders across all levels.
- In-depth understanding of luxury consumer behavior and market dynamics.
- Proficiency in data analysis tools and software.
- Experience in leading cyclical enterprise planning and strategy.
- Demonstrated adaptability and efficiency in a fast-paced, dynamic environment.
Qualifications
- MBA or an equivalent advanced degree is required.
- A minimum of ten years of professional experience in luxury market insights, strategy, or consultative roles, showcasing progressive career advancement and exceptional contributions.
- Proven history of crafting and deploying successful luxury market strategies.
Application Deadline
The window for applications closes 15 days after this posting.
We are an equal opportunity employer dedicated to diversity and inclusion. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Employment Type: Full-Time
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